Reviews
Michael,
We have received your feedback and per our phone conversation, I have sent all your concerns to our General Manager as well as the owner of the company. We appreciate any and all feedback and thank you for taking the time to tell us about your experience. As I mentioned on the phone, we never want you to feel like we are using pressure to purchase a repair and I am deeply sorry that you felt this way after our visit. Our management team is on this and will ensure that this never happens again.
Blue Air is great! In addition to doing a great job with the actual installation of my furnace, they followed through with every single thing they promised. They said that they were going to be there at 8:00am, and they were. They said that they were going to e-mail me a copy of the warranty, and they did. They were on-time, courteous, and did it all at a competitive price. That kind of dedication and follow-through goes a long way with customer service. I highly recommend Blue Air! I wrote the above paragraph 8 years ago, and I just wanted to amend it. I recently used BlueAir to install a full HVAC system in my new house two years ago. Since the installation, I have had to rely on BlueAir for some follow-up work. Both Marianna and Mark have been extremely accommodating, and follow through to ensure that their customers are satisfied. Marianna even took my phone call after hours when I needed to speak with her. Thanks for the great customer service!
“The crew was very professional and efficient. The job required installing of new ducts, and reconstructing of heater closet. We expected it to be two-day job, but guys worked hard to finish within one work day. Five stars service.”
– Danuta W.
“Travis was a very kind and knowledgeable service man. He returned my after hours call promptly. He arrived at my house when he said he would. I felt he went above and beyond. ?”
– Cathy L.
“I have been a customer for over 13 years. We were in Las Vegas where our unit went out. Blue air installed a new unit and we did everything by phone. Now 13 years later our unit went out on a Friday in August. Blue air had Kerry come out by 3 pm. We needed a new unit . Malinda was at our house around 5pm. She showed us the new units. We selected one and it was installed by 5 pm on Monday. I am and will continue to be a loyal costumer . Blue air is very professional and make you feel like you are their best costumer . Keep up the great work.”
– Henry G.
“Kerry and Joe came on time and were able to solve a complex issue with my heating unit. They are very knowledgeable and explained in detail what the problem was. They are both very patient, polite and I highly recommend them as well as the company.”
– Diane W.
“Kerry was fantastic. He identified the problem quickly, gave us an excellent rundown of our options and identified issues despite our budgetary restrictions, and was very efficient in sorting the problem once we'd decided on the solution. I would highly recommend BlueAir in general but Kerry was efficient, friendly, and helpful.”
– timmie s.
“The crew showed up Monday morning as scheduled and had the entire system replaced by the end of day. Very friendly and careful to clean up all of the debris. I recommend BlueAir for fair prices and excellent service!”
– Brad J.
“My AC wasn't working so I called BlueAir for diagnostics. It turned out to be an electrical problem. I called my electrician. The technician from BlueAir explained to my electrician exactly what the problem was, what he needed to bring, and gave me the extra info I needed for my electrician. Even my electrician was impressed with the service I got!
I submitted a service request online after they closed. They called me upon opening the next morning and got here the same day.
– Alex M.
“Blue Air was very professional and courteous. They responded quickly to my call and did an A+ job with the repair. The cost was also very reasonable. They were recommended on a neighborhood forum and they will be my new go-to for future service.”
– Kevin R.